Returns & Cancellations
RETURNS & CANCELLATIONS
Once an order has been put into process, it can not be edited, changed, or canceled.
Runway Skincare wants you to be completely satisfied with your purchase. If you are not satisfied with your products, you may return the unopened item within 30 days of purchase for a full refund of the purchase price. The original shipping fee is not refundable. Shipping costs for the return will be your responsibility. Please note the products must be returned with a copy of the invoice, in the appropriate packaging and without further damage. You may ship any items you wish to return to the address below:
The Real LUX/Runway Skincare
P.O. Box 684
Voorhees, NJ 08043
We encourage you to use a shipping method that will allow for you to insure and track your package. All returns are processed within 24-48 business hours of being received in the warehouse. Customer Care at Runway Skincare will send you a confirmation email once the items have been received and the return has been credited.
Runway Skincare will not issue a refund for an item returned after 30 days from the purchase date. If the item has been received after the 30 days, the item will be discarded.
When purchasing skin care products, we do advise you to read all the information on usage, how to get the proper results from your products and ingredients. All of this information is available on our website prior to purchasing.
Additional information for International Returns: You will be responsible for any shipping charges, duties, taxes and tariffs due to the return. Please note there may be additional delays in the return due to Customs Clearance.
Refunds will be issued in US Dollars to the original method of payment (e.g. credit card, Reward Points, store credit, etc.)
Credit Card and PayPal refunds may only be issued to the original card and/or account used. These refunds may take up to two billing cycles to post and may differ per bank and/or credit card company. PayPal credits may take up to 30 days in accordance with PayPal crediting policies.
Runway Skincare reserves the sole right to determine whether items qualify for a return, credit, or refund. Only products purchased directly from Runway Skincare are eligible for consideration. Products that are not eligible for return will not be returned to sender and will not be eligible for credit and will be discarded.
False, Missing or Broken Items
When your order arrives, please inspect the box or envelope for any damage that may have occurred during shipment. Should a product be damaged or missing from your order, we ask that you contact Customer Care within 24 hours of receiving your purchase to arrive at a solution.